Benchmarking and Performance Criteria
نویسنده
چکیده
Performance measurement and benchmarking are obviously intertwined. Merriam Webster’s online dictionary (www.m-w.com) defines benchmarking as “the study of a competitor’s product or business practices in order to improve the performance of one’s own company.” However, the term derives from the noun benchmark. The definition of a benchmark includes “a point of reference from which measurements may be made” and “something that serves as a standard by which others may be measured or judged.” Performance measurement is usually not very meaningful unless there is a benchmark for comparison. If you are asked how fast someone is going, and you get an answer of 100 miles per hour, you would think that was extremely fast on a bicycle, fast in a car, not very fast in a racing car, and extremely slow in a jet plane. To the extent that performance measurement is evaluative, there must be an explicit or implied benchmark. The benchmark is needed even if it is only the benchmark of change for the measure from its previous position(s). On the other hand, to the extent that benchmarking represents an attempt to improve performance, it is necessary to find LEARNING OBJECTIVES
منابع مشابه
Benchmarking in a multiple criteria performance context: An application and a conceptual framework
This article presents a conceptual benchmarking framework which applies a multiple criteria approach to assess performance. In the process, a multiple criteria procedure is used to assess the performance of three hundred and ninety two (392) Portuguese firms. Based on the results of this procedure, a conceptual framework is devised to facilitate addressing relevant benchmarking implications. Th...
متن کاملMeasuring Performance, Estimating Most Productive Scale Size, and Benchmarking of Hospitals Using DEA Approach: A Case Study in Iran
Background and Objectives: The goal of current study is to evaluate the performance of hospitals and their departments. This manuscript aimed at estimation of the most productive scale size (MPSS), returns to scale (RTS), and benchmarking for inefficient hospitals and their departments. Methods: The radial and non-radial data envelopment analysis (DEA) ap...
متن کاملEvaluating the Efficiency and Benchmarking of Regions in an Electricity Distribution Company Using a Public Lighting Asset Management Model
Public lighting networks are constructed and maintained to provide social security and traffic safety. Due to the expansion of cities, the development in public lighting is inevitable. In addition to new investment, the public lighting service and maintenance program imposes high costs on distribution companies. Since performance assessment methods focus on a combination of key performance indi...
متن کاملGeneric Benchmarking for Application Specific Wireless Sensor Networks Multi Criteria Performance
متن کامل
Applying Network Data Envelopment Analysis to Determine a Criterion for Benchmarking in Regional Electricity Companies of Iran.
One of the effective methods for improving the efficiency of an organization is benchmarking against successful organizations. Not only benchmarking could be a technique for identifying problems but also it greatly helps managers in relations of the design of processes. Among strategic and infrastructure industries in each country, the electricity industry is one of the most important and criti...
متن کاملسوابق بهینه کاوی مدیران و کارشناسان مسئول حوزه ستادی معاونت بهداشتی دانشگاه های علوم پزشکی ایران در سال های 1388-1386
Introduction: Benchmarking is used to identify the successful experiences and achievements of a business to develop and improve organizational performance. This study aimed to determine, firstly, the frequency of benchmarking made by administrators and officers at Health Deputy headquarters of Iranian universities of medical sciences and, secondly, the relationship of this frequency to individ...
متن کامل